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How sflix2 Handles Your Personal Information

Your account data and payment details — including how you connect through bKash, Nagad, and Rocket — are handled with clear purpose and care. This policy explains what we collect, why we collect it, and how you can control it.

Account Data ProtectionbKash, Nagad & Rocket PrivacyYour Rights & AccessData Retention Policy
sflix2 How sflix2 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or remove information we hold on your account, our support team handles those requests directly. You can reach us through the channels below. Responses are handled during our published support hours, and we aim to acknowledge data requests within two working days of receipt.

Live Chat Open the chat widget from any page inside your logged-in account. This is the quickest path for account-level data questions.
Email Support Send your data request to the support address listed in your account settings. Include your registered account ID so we can locate your record.
Account Settings Some data corrections — display name, contact details — can be made directly in your account profile without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency around your data are built into how sflix2 operates. We use encrypted connections across every account page and cashier step, so the details you enter during a bKash or Nagad transaction travel securely. Account access is protected by OTP verification at login, which means even if someone else knows your password, they cannot enter your account without the one-time code sent to your registered number.

Data Security

All account and payment data is transmitted over encrypted connections. OTP login verification adds a second layer of protection against unauthorised account access.

Cookie Controls

Session cookies keep your account active between pages. Preference cookies remember your cashier choices, including your saved wallet method. You control non-essential cookies from your browser settings.

Retention and Deletion

We keep your account data while your account is open and for the legally required period afterward. You can request account closure and data review through our support channels at any time.

Who to Contact

Our data team handles access, correction, and deletion requests. Reach them via live chat or the support email in your account settings. We do not require you to explain why you are asking.

Common Questions About Your Privacy on sflix2

These are the questions we hear most often about how personal data works on sflix2. If your question is not here, reach out through live chat or the support email in your account settings.

We collect your name, contact details, and the information you provide during account verification. Device and session data is also logged to keep your account secure.

No. We record payment references and amounts for transaction verification. Your mobile wallet PIN and login credentials stay entirely within your own wallet app — we never see them.

Send a request via live chat or the support email in your account settings. Include your account ID. We will acknowledge within two working days and respond fully within the period required by applicable law.

Yes. Contact support through live chat or email to request account closure and data deletion. We will confirm what we can remove and what we are required to retain under law.

Session cookies keep you logged in and protect your account. Preference cookies save your cashier settings. You can disable non-essential cookies in your browser, though this may affect how some account features work.

Account data is accessible only to team members who need it to process transactions, verify identity, or handle support requests. It is not shared with third parties for marketing purposes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.